Knowledge base

Customer Support FAQ (3)

Frequently asked questions regarding download, website, shipping, payments, etc.

Payment/Billing FAQ (2)

• Is there credit card security?
• What payment methods do you accept?

General FAQ (9)

• Are your apps available/compatible on tablets? Desktops?
• Are your apps compatible with the iOS and Android?
• Is my personal health data secured?

View all 9

Shipping FAQ (3)

• Do you offer international shipping?
• How long will it take to receive my order?
• What is the estimated delivery time?

SpiroLink® FAQ (2)

Common questions and troubleshooting issues related to the SpiroLink®

SpiroLink® Troubleshooting Guide (7)

• I registered but cannot login, or did not receive an activation email?
• My SpiroLink® is connected via Bluetooth but failing after testing.
• My Voice Prompt does not make a sound

View all 7

SpiroLink® General FAQ (20)

• Can I use the SpiroLink® App without the device? (and vice versa)
• Can more than one person use the Spirolink device/app?
• Do I need cell service or Wi-Fi to use your SpiroLink® app?

View all 20

Fingertip Oximeter FAQ (2)

Common questions and troubleshooting issues related to the Fingertip Oximeter

PC-60FW Troubleshooting Guide (2)

• How do I clear or delete my health data from the device’s memory?
• Where can I download the PC-60FW App?

PC-60FW General FAQ (6)

• Can I use my PC-60FW App without the device? (and vice versa)
• Do I need cell service or Wi-Fi to use your app?
• How do I connect/pair the PC-60FW to the app?

View all 6

Handheld Pulse Oximeter FAQ (3)

Common questions and troubleshooting issues related to the Handheld Pulse Oximeter

PC-66L/H Troubleshooting Guide (7)

• Although I muted my device, I still cannot hear the alarm.
• How do I download the PC-66 software?
• I muted my pulse oximeter, why is it still beeping?

View all 7

PC-66L/H General FAQ (22)

• Are pulse oximeters still useful for those without a respiratory condition?
• Are pulse oximeters useful for monitoring COVID-19?
• Can I still use my PC-66L Rechargeable Handheld Pulse Oximeter not charging?

View all 22

Infant Sensor FAQ/Troubleshooting (1)

• Should I use an SPO2 monitor on my infant at night, even if he/she is perfectly healthy?

OxyKnight® Watch App FAQ (2)

Common questions and troubleshooting issues related to the OxyKnight® Watch App

OxyKnight® Troubleshooting Guide (3)

• My OxyKnight watch shows 0 in the app, but its still reading my pulse
• My OxyKnight® Watch keeps losing Bluetooth connection?
• My OxyKnight® Watch wont connect.

OxyKnight® General FAQ (19)

• Can I use my phone while also using the OxyKnight® Watch App?
• Can I use OxyKnight® Watch App without the device? Or use the device without the app?
• Do I need cell service or Wi-Fi to use OxyKnight® Watch App?

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Upper Arm Blood Pressure Monitor with SpO2 FAQ (2)

Common questions and troubleshooting issues related to the Upper Arm Blood Pressure Monitor with SpO2

Upper Arm Blood Pressure Monitor with SpO2 Troubleshooting Guide (2)

• Where can I download the App for the PC-102?
• How do I connect/pair the PC-102 to the App?

Upper Arm Blood Pressure Monitor with SpO2 General FAQ (4)

• Are your apps compatible with the iOS and Android?
• Do I need cell service or Wi-Fi to use your app?
• I have a blood pressure monitor from another company that looks similar, can I use your app too?

View all 4

Handheld Capnograph and Oximeter FAQ (2)

Common questions and troubleshooting issues related to the Handheld Capnograph and Oximeter

Handheld Capnograph and Oximeter Troubleshooting Guide (1)

• When should I replace the water filter?

Handheld Capnograph and Oximeter General FAQ (10)

• Can I continue to use the PC-900B while it is charging?
• Can I use another company’s device water filters with your device? What about using your filters on another company’s device?
• Does the PC-900B have an adjustable alarm?

View all 10

All-in-One Health Monitor FAQ (1)

Common questions and troubleshooting issues related to the All-in-One Health Monitor

All-in-One Health Monitor General FAQ (4)

• Can I continue to use a PC-303 while it is charging?
• Is API/SDK available for the PC-303 monitor?
• Where can I find out more about the PC-303?

View all 4

CF-100 FAQ (1)

Fingertip Oximeter CF-100

CF-100 General FAQ (16)

• Where can I download the OxyKnight® App? Are your apps compatible with iOS and Android?
• How do I connect/pair CF-100 to the App?
• What reports are available in the OxyKnight® App?

View all 16