When I go to test in the app, I get a message that says “Your Device is not registered with CMI Health”

Modified on Wed, 18 Oct, 2023 at 9:27 AM

If you receive a pop-up message that states "Your Device is not registered with CMI Health" while trying to test for sprolink, you can send an email to our customer support line ([email protected])  with your b number located on the back of the device and we will manually register your device in our database.

Was this article helpful?

That’s Great!

Thank you for your feedback

Sorry! We couldn't be helpful

Thank you for your feedback

Let us know how can we improve this article!

Select at least one of the reasons
CAPTCHA verification is required.

Feedback sent

We appreciate your effort and will try to fix the article