There could be a few reasons for this:
Bluetooth connection may not be established.
Please ensure that Bluetooth is enabled on both the oximeter and your mobile device.
Incorrect mobile app or app function might be in use.
Close and reopen the app. Make sure you are using the "OxyKnight" app.You can download the app from the following links:
The device could be damaged.
If you suspect damage, please contact customer service for assistance.
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